![]() He alleges both the 6 and 6 Plus were designed in a way that even the slightest bend results in a disconnect in the phone, causing the screen to no longer respond to touch. "It's a design defect, so to charge $189 to fix their problem is simply atrocious," claims Regina lawyer Tony Merchant, who's heading up the Canadian lawsuits. ![]() involving both iPhone 6 and 6 Plus owners. Wiegers is the lead plaintiff in a proposed Canadian class action lawsuit launched against Apple over touch disease.Ī total of four proposed class-actions have been filed, two in Canada and two in the U.S. "It's ridiculous," she says. "It's their problem and they need to own up to it." $189 fee for show? CBC News asked the tech company why, but it did not address the question.Įven if she could get the fix, Wiegers claims she would never pay $189. Other iPhone 6 customers have also complained of the same problem, but Apple is only offering to fix the bigger 6 Plus. She says it periodically freezes up and becomes useless. "You miss calls, you can't text, it's a horrible piece of crap." Wiegers owns an iPhone 6, which she believes also suffers from touch disease. believes Apple's repair program for iPhones suffering from 'touch disease' is 'ridiculous.' (Trina Rae Wiegers) Trina Rae Wiegers in Prince Albert, Sask. "You can't just pick one and say apparently people are just dropping the 6 Pluses." She claims that many smartphones get dropped, so if that's the culprit, lots of different iPhone models should be suffering from the same problem. "I think it's pitiful," says iPhone owner Trina Rae Wiegers from Prince Albert, Sask. This problem, explains the company, arises after the phone has been dropped "multiple times on a hard surface" and then is subjected to "further stress." 'Pitiful' offer "Apple has determined that some iPhone 6 Plus devices may exhibit display flickering or multi-touch issues," states the company on its website. Apple hit with proposed class action lawsuits over iPhone 'touch disease'īut while Apple is offering a fix, some customers are dismayed to discover the company is charging a fee and placing the blame on them.Customers demand Apple find cure for iPhone 'touch disease'.The suits allege the California-based tech giant knew about the defect and failed to take action. The move follows months of customer complaints about touch disease and multiple proposed class action lawsuits filed against Apple over the issue. The fix will cost American customers $149 US. Do not reproduce without permission.Apple is finally offering a cure for its iPhone 6 Plus models plagued by so-called "touch disease." The affliction causes the phone's screen to freeze up and no longer respond to touch commands. Apple was asked to identify the exact problem and resolve it. It was recently reported that a consumer protection group in China is investigating the incidents of iPhone 6 and iPhone 6S randomly shutting down. Eventually, the screen would be unresponsive to touch. The flickering display shows a grey bar at the top. Apparently, there might be an issue with an internal part of the phone. In addition, the tech company still insists that the problem is not caused by an engineering defect. This is despite the fact that the company had been aware of the flaw in some iPhone 6 Plus devices. Most of the affected people were actually frustrated on Apple's $329 service charge. What Really Causes The Problem On iPhone 6 Plus Devices?īack in October, the Business Insider was already aware of the issues encountered by iPhone 6 Plus users. Naturally, your reimbursement amounts to around $180 if you have paid as much as $329. Users should also back up their data to iTunes or iCloud. If they have not been contacted yet, they are advised to contact Apple. The tech company will be contacting them through Apple or an Apple Authorized Service Provider for the arrangement. Provided that the owners meet the following requirements: the device should be exhibiting the given symptoms, it is in working order and the screen is neither cracked nor broken.Īpple also said that customers who have paid the original service charge to fix their iPhone 6 Plus devices will get a reimbursement. The company assured customers that they will repair their devices for a service price of only $149. The tech giant claimed that it is caused by dropping the phones multiple times on a hard surface. ![]() This is a lower service price compared to the previous $329 that users were paying.Īpple posted on its website that some of these iPhone 6 Plus devices might exhibit the said issues. Apple just announced that it is going to fix these iPhone 6 Plus devices for only $149. Among these include a flickering display or an issue on its Multi-Touch. Some iPhone 6 Plus users are have been some problems with their devices. ![]()
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